{"xsrfToken":"c3ef19d911ab26b5cd85c6806c34f949a0127b3f_lout","branding":{"id":"2","key":"io","name":"Advanced One","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1fd6012e-d1d4-4154-b07e-a7b1d113e90c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWUxMjU5Zi02NDk4LTRhNWMtOTkzZC1kMDIwZDcwNTZhZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmZDYwMTJlLWQxZDQtNDE1NC1iMDdlLWE3YjFkMTEzZTkwYyI6WyJyZWFkIl19LCJleHAiOjE3NTQ3Mzk5OTcsIm5iZiI6MTc1NDczOTM5N30.Y6kTYa3SD-nQ5QGGMbtGJYYu7SSDAmTCv472T8mR1wE&client=eae1259f-6498-4a5c-993d-d020d7056ae5&mode=fit","logoId":"1fd6012e-d1d4-4154-b07e-a7b1d113e90c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Advanced One Help Centre","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to Advanced One Help Centre","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c1166e9c-4735-477e-a775-ecdcc5f2d956/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWUxMjU5Zi02NDk4LTRhNWMtOTkzZC1kMDIwZDcwNTZhZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxMTY2ZTljLTQ3MzUtNDc3ZS1hNzc1LWVjZGNjNWYyZDk1NiI6WyJyZWFkIl19LCJleHAiOjE3NTQ3Mzk5OTcsIm5iZiI6MTc1NDczOTM5N30.2mUw-j33MRGFA5zXvLmvRGJJRatkpbV7LPTVRNd2420&client=eae1259f-6498-4a5c-993d-d020d7056ae5&height=300&mode=fit","bannerMediaApiFileId":"c1166e9c-4735-477e-a775-ecdcc5f2d956","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"io","projectId":10001,"serviceDeskId":2,"name":"Advanced One","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[36],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[36],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[36],"key":""},{"id":"4","name":"Request a Service Call","descriptionHtml":"","callToAction":"Request a Service Call","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[36],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[36],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Service Call"},{"id":36,"name":"Others"}],"orderMapping":{"2":[4],"36":[13,12,14,15,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWUxMjU5Zi02NDk4LTRhNWMtOTkzZC1kMDIwZDcwNTZhZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQ3NDA1OTcsIm5iZiI6MTc1NDczOTM5N30.zFXEvbmvqR8pLEdpyeo-D4b5mtxwZxBGfZhz9MlaKNY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"eae1259f-6498-4a5c-993d-d020d7056ae5","tokenDurationInMins":20}},"reqCreate":{"id":15,"projectId":10001,"issueType":{"id":"10004","name":"New Feature"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10535,"iconUrl":"https://support.center.advancedone.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/15","calendarParams":{"firstDay":0,"date":"2025-08-09T17:36:37+0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWUxMjU5Zi02NDk4LTRhNWMtOTkzZC1kMDIwZDcwNTZhZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQ3NDA1OTcsIm5iZiI6MTc1NDczOTM5N30.zFXEvbmvqR8pLEdpyeo-D4b5mtxwZxBGfZhz9MlaKNY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"eae1259f-6498-4a5c-993d-d020d7056ae5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}